Buyer Protection Guarantee
What do we guarantee?
All dolls are 100% authentic.
We are verified and official love doll vendors/distributors of a large number of reputable manufacturers, and we authorised to import love dolls globally.
All sex dolls will arrive in new and original condition, in perfect working order and exactly as described/displayed on the website.
We are 100% confident in our products (because we see them every day and know how good they are personally and we consistently receive positive feedback from our customers every day!)
We want you to feel confident – So we offer a full money back guarantee on all orders.
If your doll arrives faulty or misdescribed, or it simply wasn’t what you were expecting, we’ll offer you a replacement or give you your money back. It’s that simple.
We have established a strict quality control system, and every doll is thoroughly inspected and tested before leaving our studio with firm privacy-preserving packaging and guaranteed logistics. We perform a quality check on your dolls before we ship to you. Therefore, there will be unlikely any damage or defects on your dolls.
Damages & Warranty
We do not offer refunds for any other reason other than a product damaged on arrival.
However, in the event, you receive a defective product, we will provide all the necessary kits to help you fix the item. So you must inspect it from head to toe before using on receipt of the doll. This is very important. If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as much detail as possible including any images and videos, in which case email us. We can then work to resolve the issue.
If the damage is severe, such as the head is broken, please let us know. We may arrange to ship a new item to you, depending on the situation. If the item is damaged due to improper use, you are not eligible for any return or exchange. You must have common sense and take care of the item to avoid any damage to the product.
We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.
What is not covered under the money back guarantee?
User damage – All of the dolls have been performed a quality check before we ship to you. When you use the doll, please take care. Any suspicious and user-generated damage will not be covered.
Used Dolls – Any dolls which have been used will not be eligible under the guarantee.We pride ourselves on great customer service, and we will always genuinely try to solve any issues you have with your purchase, however, the sex doll industry has extremely strict laws and regulations in regards to “used” sex toys that we do not control. In order to qualify for a money back guarantee, your doll must be ‘as new’ and in the original packaging.
Skin – Very minor skin imperfections and slight variations in the skin’s surface caused by the manufacturing process such as injection sites and seam lines from the moulds are not considered defects and are not covered by our money back guarantee. We like to think of these as “birthmarks” that make your doll unique.
Finger & Toe Nails – The nails on the dolls occasionally become loose during transit. If they are loose, simply remove them and re-apply with nail glue as guided in our cleaning & maintenance page here.
Eyelashes – Occasionally, eyelashes can also become loose, simply follow the instructions as guided in our cleaning & maintenance page here.
Makeup – Every doll is hand-made, including the application of semi-permanent makeup. As a result, there will be minor discrepancies with every doll being slightly unique. You will receive photos of your doll before it is shipped from the workshop. If the makeup is substantially different from what you were expecting, this will be noticed and can be rectified before the doll leaves the workshop. We trust that customers will point out any issues when viewing the photos sent via email.
Custom Dolls– If you have made any specific requests or have custom requirements (including change of skin colour/ nipple size/ vagina colour etc), your doll is considered bespoke and made solely for you and you only. We will happily discuss returning and refunding the sex doll if you are not happy with it, but we cannot guarantee automatic qualification for a full refund unless it is genuinely faulty or not as described/ordered. Your case will be considered individually.
